Bill Coetzee discusses quality management as a workplace culture, and a way of life.

Quality management means many things

Everyone has a different view of what quality management means, and everyone is probably correct, writes Bill Coetzee. Quality is as contagious as a smile.

A digital automation of the initial blast in the Tesoro plant disaster. (USA CSB)

Some industrial disaster lessons

What are the industrial disaster lessons from multi-fatal incidents such as Texas City plant, Deepwater Horizon, and from major safety conferences?

A health and safety culture could be toxic, or even a killer, writes safety psychologist David Broadbent. Managers should keep a close eye on small deviations.

Risk tolerance and killer kultures

Every organisation has a general risk tolerance, and some have a killer culture. Watch out for confidential or fake health and safety data.